Description

Primary Responsibilities

• Adhere strictly to all safety protocols and workplace procedures
• Maintain high-quality standards and regulatory compliance in all work performed
• Successfully complete and maintain required foundational training and certifications
• Read and interpret electronic technical work instructions, drawings, and specifications
• Use hand tools, power tools, and diagnostic equipment (e.g., multimeters, continuity testers)
• Operate mechanical lifts (ladders, tiger lifts, snorkel lifts)
• Apply chemical solvents, sealants, coatings, primers, adhesives, and finishes
• Install aircraft system components including tubing, valves, regulators, actuators, compressors, ducts, and interior components
• Route and install wire harnesses and connectors
• Perform fiber optic cleaning, inspection, testing, and installation
• Inspect work quality and control foreign object debris (FOD)
• Work around energized electrical systems and constant noise
• Perform physically demanding tasks including lifting, climbing, crouching, bending, and working in confined spaces
• Use personal protective equipment (PPE) and respirators as required

Must-Have Skills, Experience, and Education

• 1+ year experience using computer applications (email, internet navigation, Microsoft Office, or similar)
• 1+ year experience reading and following detailed work instructions, blueprints, drawings, or specifications (in English)
• 1+ year experience applying basic mathematical calculations
• 1+ year experience in a technical or mechanical role using basic hand, power, or pneumatic tools
• Ability to work a variable shift
• Ability to meet physical demands including lifting up to 10–35 lbs, climbing, kneeling, bending, and standing for extended periods
• Ability to work with high-hazard chemicals
• Ability to complete and maintain Confined Space and Fall Protection certifications
• Must meet U.S. Person export control requirements (U.S. Citizen, Permanent Resident, Refugee, or Asylee)

Nice-to-Have Skills, Experience, and Education

• 3+ years of related mechanical or technical work experience
• Experience installing aircraft system components
• Automotive, diesel, or heavy equipment mechanical background
• Wire routing, mating connections, and harness dressing experience
• Sealant application per specifications

Description

The company provides top of the line, full and partial automation solutions for both direct mail and retail pharmacies. The OptiFill and RIVA service groups provide support and expertise to the customers on company equipment and product lines. Field Service Representative(s) will be primarily responsible for providing Level 2 technical support to customers and third-party Level 1 support vendors, along with managing and maintaining the relationship with the customers on behalf of the company.

• Focus on customer needs and satisfaction by troubleshooting, installation, validation, maintenance and service repair needs on pharmacy automated equipment.
• Perform 2nd Level hardware preventive and corrective maintenance, as well as some software maintenance.
• Schedule 1st Level (3rd party) resources, including preventative maintenance and service calls.
• Monitor and support 1st Level (3rd party) resources to complete emergency break fix service calls.
• Support the facility group with any enhancements or upgrades that may impact the operation of the company system by providing information and technical knowledge for a successful implementation.
• Work with the facility (customer) to schedule appropriate downtime for preventive and corrective maintenance.
• Provide a summary of work performed at the frequency and detail required by the facility to document the servicing of the system.
• Preplanned service calls outside of normal business hours may be required to accommodate user schedules, ex: preventative maintenance may be conducted during the evening. In order to be successful in this role, you should have at least 5 years’ experience in the troubleshooting, maintenance and repair of Electronic / Electrical and computerized electro-mechanical systems such as robotics, conveyors, sensors and PLCs (specifically RS Logic).

Must-Have Skills, and Experience:

• A good mechanical aptitude is desired, as is some level of expertise with computers (software, remote diagnostics, windows-based networking etc).
• Must be service-minded and customer-focused.
  

Description

• Inspection of hydraulic equipment to ensure proper installation and operation within expected parameters.
• Provide routine maintenance on equipment and assist in establishing preventative maintenance schedules with customer.
• Basic component analysis and repairs to include pipefitting, assembly, repairing leaks, flushing, filtration, and start-up assistance.
• Complex mechanical system analysis and repair to include data acquisition, mechanical system tuning, secondary pump controls, project planning, and specification of component replacement.

• Great fit for Navy MMs, Aircraft Mechanics or any Military candidates with a mechanical background.
• Hiring manager is looking for candidates with a mechanical aptitude. Experience with hydraulics preferred
  
• Willingness to travel 2–3 nights per week
• Strong customer service and communication skills
• Ability to work both independently and in a team setting
  

Description

• Commissioning new equipment and performing preventive maintenance, troubleshooting, and repair of existing equipment
• Providing telephone and on-site customer support
• Preparing detailed Field Service Reports (FSRs) documenting work performed and equipment performance
• Training at the Tulsa, OK home office, followed by on-the-job training (OJT) with experienced FSTs before autonomous work

• Provide technical service support on existing installations to ensure systems meet building codes and operate efficiently
• Program and commission control systems and integrate them with building automation systems
• Work with multiple control systems across different sites
• Communicate directly with customers to resolve site-specific issues
• Document service calls, including follow-up requirements
• Replace failed parts, controllers, wiring, relays, and devices as needed
• Maintain courteous and professional interactions with customers
• Verify devices, panels, and annunciators of control projects
• Ensure timely software backups for projects and software development
• Complete timesheets, service work orders, and other required paperwork accurately and on time

• Strong electrical, electronic, and/or mechanical aptitude, including troubleshooting, maintenance, and repair of equipment and systems such as AC/DC motors, industrial controls, compressors, backup generators, etc.
• Ability to use volt meters, amp meters, oscilloscopes, and troubleshoot basic electric/electronic circuitry
• Ability to read and interpret electrical and electronic diagrams
• Working understanding of AC power circuitry (including breakers, multi-phase power, 120VAC)
• Comfortable working at heights or in confined spaces
• Service-minded and customer-focused
  

Description

Sales Development Representative

Description

• Commissioning new equipment and performing preventive maintenance, troubleshooting, and repair of existing equipment
• Providing telephone and on-site customer support
• Preparing detailed Field Service Reports (FSRs) documenting work performed and equipment performance
• Training at the Tulsa, OK home office, followed by on-the-job training (OJT) with experienced FSTs before autonomous work

• Provide technical service support on existing installations to ensure systems meet building codes and operate efficiently
• Program and commission control systems and integrate them with building automation systems
• Work with multiple control systems across different sites
• Communicate directly with customers to resolve site-specific issues
• Document service calls, including follow-up requirements
• Replace failed parts, controllers, wiring, relays, and devices as needed
• Maintain courteous and professional interactions with customers
• Verify devices, panels, and annunciators of control projects
• Ensure timely software backups for projects and software development
• Complete timesheets, service work orders, and other required paperwork accurately and on time

• Strong electrical, electronic, and/or mechanical aptitude, including troubleshooting, maintenance, and repair of equipment and systems such as AC/DC motors, industrial controls, compressors, backup generators, etc.
• Ability to use volt meters, amp meters, oscilloscopes, and troubleshoot basic electric/electronic circuitry
• Ability to read and interpret electrical and electronic diagrams
• Working understanding of AC power circuitry (including breakers, multi-phase power, 120VAC)
• Comfortable working at heights or in confined spaces
• Service-minded and customer-focused

Description

Location: Louisville, KY or Remote (must live near a major airport)

• Lead equipment start-ups and commissioning at customer locations
• Perform emergency service and scheduled preventative maintenance
• Diagnose and repair electrical, electronic, and mechanical issues
• Train customers on equipment operation and maintenance best practices
• Communicate and coordinate with customers to resolve equipment challenges
• Ensure equipment remains fully operational through proactive maintenance
• Perform quality control inspections prior to equipment shipment
• Provide technical phone support when working from headquarters
• Maintain accurate documentation and service communication

• Strong electrical, electronic, and mechanical aptitude
• Proven troubleshooting and problem-solving skills
• Ability to read and interpret mechanical blueprints and electrical schematics
• Strong communication and customer service skills
• Comfortable training customers and working directly with end users
• Self-starter capable of working independently in the field

• Experience with PLC logic development or troubleshooting
  • (PLC training and certification provided if needed)

• 6-month Technician Development Program at company Louisville headquarters
• Hands-on training building and learning equipment systems
• PLC school included with certification in PLC programming and troubleshooting
• During training:
  • Apartment and rental car provided
  • Travel home every other weekend paid (up to 12 hours of paid travel time)
• Upon certification, technicians are promoted to exempt salaried roles with additional compensation for extended hours and weekend work

Description

• Commissioning new equipment and performing preventive maintenance, troubleshooting, and repair of existing equipment
• Providing telephone and on-site customer support
• Preparing detailed Field Service Reports (FSRs) documenting work performed and equipment performance
• Training at the Tulsa, OK home office, followed by on-the-job training (OJT) with experienced FSTs before autonomous work

• Provide technical service support on existing installations to ensure systems meet building codes and operate efficiently
• Program and commission control systems and integrate them with building automation systems
• Work with multiple control systems across different sites
• Communicate directly with customers to resolve site-specific issues
• Document service calls, including follow-up requirements
• Replace failed parts, controllers, wiring, relays, and devices as needed
• Maintain courteous and professional interactions with customers
• Verify devices, panels, and annunciators of control projects
• Ensure timely software backups for projects and software development
• Complete timesheets, service work orders, and other required paperwork accurately and on time

• Strong electrical, electronic, and/or mechanical aptitude, including troubleshooting, maintenance, and repair of equipment and systems such as AC/DC motors, industrial controls, compressors, backup generators, etc.
• Ability to use volt meters, amp meters, oscilloscopes, and troubleshoot basic electric/electronic circuitry
• Ability to read and interpret electrical and electronic diagrams
• Working understanding of AC power circuitry (including breakers, multi-phase power, 120VAC)
• Comfortable working at heights or in confined spaces
• Service-minded and customer-focused
  

Description

• Commissioning new equipment and performing preventive maintenance, troubleshooting, and repair of existing equipment
• Providing telephone and on-site customer support
• Preparing detailed Field Service Reports (FSRs) documenting work performed and equipment performance
• Training at the Tulsa, OK home office, followed by on-the-job training (OJT) with experienced FSTs before autonomous work

• Provide technical service support on existing installations to ensure systems meet building codes and operate efficiently
• Program and commission control systems and integrate them with building automation systems
• Work with multiple control systems across different sites
• Communicate directly with customers to resolve site-specific issues
• Document service calls, including follow-up requirements
• Replace failed parts, controllers, wiring, relays, and devices as needed
• Maintain courteous and professional interactions with customers
• Verify devices, panels, and annunciators of control projects
• Ensure timely software backups for projects and software development
• Complete timesheets, service work orders, and other required paperwork accurately and on time

• Strong electrical, electronic, and/or mechanical aptitude, including troubleshooting, maintenance, and repair of equipment and systems such as AC/DC motors, industrial controls, compressors, backup generators, etc.
• Ability to use volt meters, amp meters, oscilloscopes, and troubleshoot basic electric/electronic circuitry
• Ability to read and interpret electrical and electronic diagrams
• Working understanding of AC power circuitry (including breakers, multi-phase power, 120VAC)
• Comfortable working at heights or in confined spaces
• Service-minded and customer-focused
  

Description

• Commissioning new equipment and performing preventive maintenance, troubleshooting, and repair of existing equipment
• Providing telephone and on-site customer support
• Preparing detailed Field Service Reports (FSRs) documenting work performed and equipment performance
• Training at the Tulsa, OK home office, followed by on-the-job training (OJT) with experienced FSTs before autonomous work

• Provide technical service support on existing installations to ensure systems meet building codes and operate efficiently
• Program and commission control systems and integrate them with building automation systems
• Work with multiple control systems across different sites
• Communicate directly with customers to resolve site-specific issues
• Document service calls, including follow-up requirements
• Replace failed parts, controllers, wiring, relays, and devices as needed
• Maintain courteous and professional interactions with customers
• Verify devices, panels, and annunciators of control projects
• Ensure timely software backups for projects and software development
• Complete timesheets, service work orders, and other required paperwork accurately and on time

• Strong electrical, electronic, and/or mechanical aptitude, including troubleshooting, maintenance, and repair of equipment and systems such as AC/DC motors, industrial controls, compressors, backup generators, etc.
• Ability to use volt meters, amp meters, oscilloscopes, and troubleshoot basic electric/electronic circuitry
• Ability to read and interpret electrical and electronic diagrams
• Working understanding of AC power circuitry (including breakers, multi-phase power, 120VAC)
• Comfortable working at heights or in confined spaces
• Service-minded and customer-focused