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Job Description

• Performs Service tasks, identifies technical problems and makes analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.).
• Contributes to customer satisfaction by executing Service work according to customer order and expectation. Creates and maintains a good relationship with customers and understands their needs. Identifies new sales opportunities and communicates them internally.
• Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.
• Prepares all documents and reports to be signed by the customer representative. Reports work done in a timely manner and follows up when needed.
• Proactively identifies potential equipment failures and requests proactive corrective actions. Troubleshoots equipment failure and makes recommendations to avoid repeating the problem in the future.
• Proactively identifies suggestions for product and quality improvement and communicates them further in the organization. Provides recommendations to management to improve operations and customer service.
• Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.

• Will consider High School Diploma/GED and 10 or more years' experience.
  
• Military Preferred

• Bachelor's degree, Electrical Engineering, Electrical Engineering Technology or equivalent military experience or Associates Degree with 2 or more years' experience in servicing critical power equipment
  
• Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.
• Advanced level of ability to use Microsoft Office products.
• Moderate ability to self-Project Manage using MS Project or Excel.
• Advanced ability to write test plans and reports detailing test results

Job Description

• Performs Service tasks, identifies technical problems and makes analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.).
• Contributes to customer satisfaction by executing Service work according to customer order and expectation. Creates and maintains a good relationship with customers and understands their needs. Identifies new sales opportunities and communicates them internally.
• Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.
• Prepares all documents and reports to be signed by the customer representative. Reports work done in a timely manner and follows up when needed.
• Proactively identifies potential equipment failures and requests proactive corrective actions. Troubleshoots equipment failure and makes recommendations to avoid repeating the problem in the future.
• Proactively identifies suggestions for product and quality improvement and communicates them further in the organization. Provides recommendations to management to improve operations and customer service.
• Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.

• Will consider High School Diploma/GED and 10 or more years' experience.
  
• Military Preferred

• Bachelor's degree, Electrical Engineering, Electrical Engineering Technology or equivalent military experience or Associates Degree with 2 or more years' experience in servicing critical power equipment
  
• Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.
• Advanced level of ability to use Microsoft Office products.
• Moderate ability to self-Project Manage using MS Project or Excel.
• Advanced ability to write test plans and reports detailing test results

Job Description

• Performs Service tasks, identifies technical problems and makes analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.).
• Contributes to customer satisfaction by executing Service work according to customer order and expectation. Creates and maintains a good relationship with customers and understands their needs. Identifies new sales opportunities and communicates them internally.
• Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.
• Prepares all documents and reports to be signed by the customer representative. Reports work done in a timely manner and follows up when needed.
• Proactively identifies potential equipment failures and requests proactive corrective actions. Troubleshoots equipment failure and makes recommendations to avoid repeating the problem in the future.
• Proactively identifies suggestions for product and quality improvement and communicates them further in the organization. Provides recommendations to management to improve operations and customer service.
• Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.

Nice-To-Have Skills, Experience, & Education:

• Will consider High School Diploma/GED and 10 or more years' experience.
  
• Military Preferred

Must-Have Skills, Experience, & Education:

• Bachelor's degree, Electrical Engineering, Electrical Engineering Technology or equivalent military experience or Associates Degree with 2 or more years' experience in servicing critical power equipment
  
• Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.
• Advanced level of ability to use Microsoft Office products.
• Moderate ability to self-Project Manage using MS Project or Excel.
• Advanced ability to write test plans and reports detailing test results

Job Description

Key Responsibilities:

• Install, commission, and start up CNC machines and automation systems at customer locations
• Perform preventive maintenance, troubleshooting, and repair of electrical, mechanical, and control systems
• Diagnose issues involving CNC controls, servo systems, PLCs, and machine components
• Read and interpret electrical schematics, blueprints, and technical manuals
• Provide technical support and training to customers on proper machine operation and maintenance
• Document service activities, parts usage, and resolutions accurately
• Maintain strong customer relationships through professional communication and service excellence
• Travel regionally (within a few hours of Dallas) to support customer sites as needed

• Military technical background highly preferred (Navy ET, EM, MM, GSE; Army 91-series; Air Force maintenance; or similar)
• Experience with industrial equipment, CNC machines, automation, or heavy mechanical systems
• Strong troubleshooting skills in electrical, mechanical, and/or electronic systems
• Ability to work independently and manage a flexible regional travel schedule
• Comfortable working in industrial environments such as manufacturing floors and machine shops
• Valid driver's license required

Nice-To-Have Skills, Experience, and Education:

• Experience with CNC controls (Mazatrol, Fanuc, Siemens)
• Knowledge of PLCs, servo motors, drives, and motion control systems
• Background in hydraulics, pneumatics, and precision alignment
• Prior field service or customer-facing technical experience
  

Job Description

• Maintain and troubleshoot industrial electrical distribution systems and equipment including Substations, Breakers, Switchgear, MCCs, Protective Relay systems, Battery and UPS systems and Transformers with voltages up to 138kV.
• Induction and synchronous motors up to 40,000 hp and 15,000 volts.
• Plan, schedule, coordinate, lead and perform preventive & corrective maintenance based on established procedures.
• Plan, schedule, coordinate, lead and perform predictive maintenance - such as IR Thermography, Transformer Oil Analysis, Partial Discharge Analysis and Power Quality Analysis.

Must-Have Skills, Experience, and Education:

• Medium to high voltage is a must, overtime is available
• Candidate must be willing to travel up to 30%
• MUST Electrical experience- Electrician, Nuke EM, cannot be an ET or Mech
• Knowledge of Preventive and Predictive maintenance of industrial electrical systems and equipment.
• Excellent communication and team interaction skills.
• Demonstrates the ability to effectively manage multiple tasks and achieves results with minimal supervision.
• Experience using computers and standard software packages (MS Office, E-Mail etc.).

Company Description:

Job Description

• Install, troubleshoot, maintain, and repair complex electrical, mechanical, and electro-mechanical systems
• Diagnose equipment failures and perform corrective actions to restore operational readiness
• Conduct preventive maintenance inspections and system performance evaluations
• Support equipment upgrades, modifications, and modernization efforts
• Document service activities, maintenance actions, and technical findings
• Interface directly with customers to provide technical support and training
• Collaborate with engineering and technical support teams to resolve escalated issues
• Travel extensively throughout the U.S. and internationally in support of customer requirements

What We're Looking For

• Strong hands-on troubleshooting and repair experience
• Background working with electrical, electronic, mechanical, hydraulic, pneumatic, or automated systems
• Ability to read and interpret schematics, technical manuals, and wiring diagrams
• Experience using diagnostic and test equipment
• Strong customer service and communication skills
• Ability and willingness to travel extensively, often on short notice
• Valid driver's license and ability to obtain required travel documentation

• Navy ET, FC, EM, IC, STG, GSE, GSM, MM, DC
• Army 15-Series Aviation Maintenance, 91-Series Mechanical Maintenance, 94-Series Electronics Maintenance
• Air Force Avionics, Electrical & Environmental Systems, AGE, Radar, Electronic Warfare
• Marine Corps Aviation Maintenance and Electronics Technicians

• Overtime pay, including travel time
• Comprehensive medical, dental, and vision coverage
• 401(k) with company match
• Paid time off and holidays
• Company-paid travel expenses
• Ongoing technical training and career development

Job Description

• High School Diploma or GED
• 3+ years of Field Service Engineering experience
• Experience supporting electrical power systems (low voltage through medium voltage switchgear)
• Experience working in critical power environments (data centers, healthcare, telecom, airports, etc.)
• Experience testing and servicing automatic transfer switches (ATS)
• Ability to read and interpret electrical schematics and blueprints
• Familiarity with applicable electrical codes and industry standards
• Strong customer service and communication skills
• Ability to manage projects, meet timelines, and work within budget guidelines
• Self-directed with a strong commitment to customer satisfaction
• Willingness to participate in a 24/7 on-call rotation
• Valid driver’s license in good standing
• Authorized to work in the U.S. without current or future sponsorship

• 5+ years of field service experience in power distribution or protection systems
• Associate or Bachelor’s degree in Electrical Engineering or related field
• Strong understanding of power distribution, DC/AC systems, and voltage circuit theory
• Advanced troubleshooting experience in mission-critical environments
• Excellent time management, organization, and follow-up skills

Job Description

This is a highly technical, travel-intensive role supporting complex systems involving high voltage, RF/DC power supplies, vacuum systems, and precision measurement technology.

• Perform installation, commissioning, maintenance, and repair of analytical instrumentation at customer sites
  
• Troubleshoot complex hardware and software issues
  
• Support high-voltage power supplies (RF, DC) and vacuum systems
  
• Conduct system testing to ensure operational quality and performance
  
• Provide customer training on equipment operation and maintenance
  
• Deliver remote technical support as needed
  
• Prepare accurate service reports and expense documentation
  
• Represent the company professionally to maintain high customer satisfaction

• Associate’s Degree in a technical field or equivalent hands-on experience
  
• Strong electronics troubleshooting skills
  
• Experience with high voltage systems (RF/DC power supplies)
  
• Understanding of vacuum systems
  
• Ability to travel 80%+ (Monday–Friday overnight travel)
  
• Valid driver’s license and ability to fly regularly
  
• Strong customer service and communication skills

• 5–7+ years of field service experience
  
• Experience servicing analytical instrumentation (OES, ICP, XRF)
  
• Background in physics or chemistry
  
• Military technical experience (electronics, avionics, radar, calibration, etc.)
  
• Experience working in laboratory or industrial manufacturing environments
  
• PLC troubleshooting exposure
  

Job Description

A typical day includes diagnosing and resolving customer technical issues, performing equipment installations, repairing or troubleshooting out-of-service units, and proactively identifying ways to eliminate future operational or service challenges. Each customer site presents unique technical conditions, requiring adaptability, strong problem-solving skills, and independent decision-making.

• Install and commission equipment at customer locations
• Investigate and resolve customer technical issues in the field
• Troubleshoot and repair electrical and electromechanical systems
• Perform component-level repairs and system diagnostics
• Interpret wiring diagrams and track electrical circuits
• Work with servos, motors, and control components
• Use multimeters and diagnostic tools to isolate faults
• Provide professional, customer-focused on-site support
• Identify and correct potential future equipment issues
• Document service activities and communicate findings clearly
• Maintain company equipment, tools, and vehicle
• Adapt to varying customer environments and technical challenges

• Strong electrical troubleshooting background
• Ability to read and interpret wiring diagrams and schematics
• Experience with circuit tracking, servos, and motors
• Component-level repair experience
• Proficient use of multimeters and diagnostic tools
• Strong customer service and communication skills
• Ability to travel extensively and work independently

• Aviation Electronics Technicians (AET)
• Electrician’s Mates (EM)
• Electronics Technicians (ET)
• Communications Repair Specialists

Job Description

Day-to-day functions:

• Maintenance, repair, installations, upgrades, and in-servicing at customer locations (medical facilities).
• Technical diagnosis and repair cost estimates on customer-owned medical equipment.
• Assists the Sales team in marketing company equipment (joint calls, in-services, sales leads, demo and trade show set-up, etc.).
• Grow Service Contracts revenue through service contracts and renewal of existing service contracts.
• Align with all health and safety codes and procedures as mandated by company policy, customer requirements, and regulatory agencies.
• Completed and submit accurate reporting.
• Spare parts inventory management.
• Daily driving and flying to customer locations (medical facilities); 50-75% overnight travel. 

Must-Have Skills, Experience, & Education: 

• High School Diploma or GED required.  (Associate’s degree in an Electrical or Mechanical field preferred)
• Repair and maintenance experience with electromechanical equipment.
• Electrical and mechanical assembly.
• Ability to read and understand mechanical and electrical schematics.
• Must possess and maintain a valid driver’s license.
• Lift up to 30 pounds and push/pull 75 pounds. 
  

Nice-To-Have Skills, Experience, & Education:

• Training and/or certifications preferred. 
• Sales experience preferred.
  

Job Description

Job Description

• Install, commission, and support Evatec vacuum deposition systems at customer facilities
• Perform preventative maintenance, diagnostics, troubleshooting, repairs, and system upgrades
• Support equipment performance optimization and process improvement initiatives
• Install, configure, and support software systems associated with equipment operation and customer production environments
• Diagnose electrical, mechanical, software, and systems-related issues
• Read and interpret schematics, technical drawings, and service documentation
• Document service activity, maintenance records, and technical reports accurately
• Provide technical support and operational training to customer personnel
• Coordinate with internal engineering, technical support, and service teams to resolve customer issues
• Maintain strong customer relationships through professional on-site support and communication
• Support critical customer manufacturing operations with a strong sense of urgency and professionalism

• Ability and willingness to travel up to 50% throughout North America, including occasional international travel
• Strong electro-mechanical troubleshooting and repair skills
• Experience with semiconductor, vacuum systems, thin film deposition equipment, capital equipment, or military technical systems preferred
• Experience installing and configuring software systems in technical or manufacturing environments preferred
• Ability to read electrical schematics and technical documentation
• Customer-facing technical service experience preferred
• Strong communication and problem-solving skills
• Military technical experience highly transferable

Job Description

Responsibilities include:

• Commissioning new equipment and performing preventive maintenance, troubleshooting, and repair of existing equipment
• Providing telephone and on-site customer support
• Preparing detailed Field Service Reports (FSRs) documenting work performed and equipment performance
  

• Provide technical service support on existing installations to ensure systems meet building codes and operate efficiently
• Program and commission control systems and integrate them with building automation systems
• Work with multiple control systems across different sites
• Communicate directly with customers to resolve site-specific issues
• Document service calls, including follow-up requirements
• Replace failed parts, controllers, wiring, relays, and devices as needed
• Maintain courteous and professional interactions with customers
• Verify devices, panels, and annunciators of control projects
• Ensure timely software backups for projects and software development
• Complete timesheets, service work orders, and other required paperwork accurately and on time

• Strong electrical, electronic, and/or mechanical aptitude, including troubleshooting, maintenance, and repair of equipment and systems such as AC/DC motors, industrial controls, compressors, backup generators, etc.
• Ability to use volt meters, amp meters, oscilloscopes, and troubleshoot basic electric/electronic circuitry
• Ability to read and interpret electrical and electronic diagrams
• Working understanding of AC power circuitry (including breakers, multi-phase power, 120VAC)
• Comfortable working at heights or in confined spaces
• Service-minded and customer-focused

Job Description

Responsibilities include:

• Commissioning new equipment and performing preventive maintenance, troubleshooting, and repair of existing equipment
• Providing telephone and on-site customer support
• Preparing detailed Field Service Reports (FSRs) documenting work performed and equipment performance
  

• Provide technical service support on existing installations to ensure systems meet building codes and operate efficiently
• Program and commission control systems and integrate them with building automation systems
• Work with multiple control systems across different sites
• Communicate directly with customers to resolve site-specific issues
• Document service calls, including follow-up requirements
• Replace failed parts, controllers, wiring, relays, and devices as needed
• Maintain courteous and professional interactions with customers
• Verify devices, panels, and annunciators of control projects
• Ensure timely software backups for projects and software development
• Complete timesheets, service work orders, and other required paperwork accurately and on time

• Strong electrical, electronic, and/or mechanical aptitude, including troubleshooting, maintenance, and repair of equipment and systems such as AC/DC motors, industrial controls, compressors, backup generators, etc.
• Ability to use volt meters, amp meters, oscilloscopes, and troubleshoot basic electric/electronic circuitry
• Ability to read and interpret electrical and electronic diagrams
• Working understanding of AC power circuitry (including breakers, multi-phase power, 120VAC)
• Comfortable working at heights or in confined spaces
• Service-minded and customer-focused

Job Description

• Performs Service tasks, identifies technical problems and makes analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.).
• Contributes to customer satisfaction by executing Service work according to customer order and expectation. Creates and maintains a good relationship with customers and understands their needs. Identifies new sales opportunities and communicates them internally.
• Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.
• Prepares all documents and reports to be signed by the customer representative. Reports work done in a timely manner and follows up when needed.
• Proactively identifies potential equipment failures and requests proactive corrective actions. Troubleshoots equipment failure and makes recommendations to avoid repeating the problem in the future.
• Proactively identifies suggestions for product and quality improvement and communicates them further in the organization. Provides recommendations to management to improve operations and customer service.
• Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.

• Bachelor's degree, Electrical Engineering, Electrical Engineering Technology or equivalent military experience or Associates Degree with 2 or more years' experience in servicing critical power equipment
• Will consider High School Diploma/GED and 10 or more years' experience.
• Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.
• Advanced level of ability to use Microsoft Office products.
• Moderate ability to self-Project Manage using MS Project or Excel.
• Advanced ability to write test plans and reports detailing test results.
• Military Preferred

Job Description

Responsibilities include:

• Commissioning new equipment and performing preventive maintenance, troubleshooting, and repair of existing equipment
• Providing telephone and on-site customer support
• Preparing detailed Field Service Reports (FSRs) documenting work performed and equipment performance
  

• Provide technical service support on existing installations to ensure systems meet building codes and operate efficiently
• Program and commission control systems and integrate them with building automation systems
• Work with multiple control systems across different sites
• Communicate directly with customers to resolve site-specific issues
• Document service calls, including follow-up requirements
• Replace failed parts, controllers, wiring, relays, and devices as needed
• Maintain courteous and professional interactions with customers
• Verify devices, panels, and annunciators of control projects
• Ensure timely software backups for projects and software development
• Complete timesheets, service work orders, and other required paperwork accurately and on time

• Strong electrical, electronic, and/or mechanical aptitude, including troubleshooting, maintenance, and repair of equipment and systems such as AC/DC motors, industrial controls, compressors, backup generators, etc.
• Ability to use volt meters, amp meters, oscilloscopes, and troubleshoot basic electric/electronic circuitry
• Ability to read and interpret electrical and electronic diagrams
• Working understanding of AC power circuitry (including breakers, multi-phase power, 120VAC)
• Comfortable working at heights or in confined spaces
• Service-minded and customer-focused

Job Description

• Installing and commissioning machinery at customer locations
• Troubleshooting mechanical, electrical, and possibly PLC-related issues
• Performing preventative maintenance and repairs
• Training customers on machine operation

• Strong mechanical and/or electrical experience
• Experience working on industrial machinery, CNC equipment, or similar systems
• Prior field service or hands-on maintenance experience
• Military backgrounds (mechanical, avionics, maintenance, etc.) could translate well

• Traveling to client sites as needed, 100% TRAVEL
• Remote must live near an airport but ideally near Chicago or CT headquarters
• Overtime for travel and per diem included
  
• Will need to get a passport. 
  

Job Description

In this position, you would be a key part of our expanding Field Service team, as the company expert at customer sites ensuring that their advanced lighting systems are commissioned properly and serviced post-installation. This role is an integral part of their customer-focused business model as customers are the foundation of their business. This position will work closely with the technical support phone representatives to provide service to on-site customers as well as providing technical expertise for customers. Specific responsibilities will include:

• Commissioning of installed lighting control systems at customer sites. This may include troubleshooting, proper installation verification, system programming and customer training.
• Assist in the gathering of data for project commissioning, including completed panel schedule paperwork and other documents pertinent to job commissioning.
• Prepares and submits documentation regarding site visitations to the Phone Support center in order for streamlined continued support of the customer site.
• Assist with training of additional field support representatives or lighting representatives.
• Act as a backup phone support representative when not commissioning projects in the field, answering incoming calls regarding questions on the lighting control product line including implementation of hardware and computer software in the field, programming of controllers, wiring of components and arrangement for replacement parts.
• Timely reporting and database maintenance from the site commissioning is required in order to ensure a fluid transition from Field Service to Technical phone support for the end user customer.
• Focus on lifecycle product service (troubleshooting, repair, training end-users, and upgrades)
• Work independently from your home office to accommodate the ever-changing needs and priorities of our customers
• Serve as a technical expert for legacy systems and products

Must-Have Skills, Education, & Experience:

• Military technicians (can be ET, EM, or MM backgrounds) w/ very strong Customer Service skills.
• Strong computer/diagnostics skills are required.
• Decent Computer Networking skills and experience is a big plus
• Highly organized and accustomed to a fast-paced work schedule
• Valid driver's license.
• Polished communications skills are a must!

Job Description

• Performs Service tasks, identifies technical problems and makes analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.).
• Contributes to customer satisfaction by executing Service work according to customer order and expectation. Creates and maintains a good relationship with customers and understands their needs. Identifies new sales opportunities and communicates them internally.
  
• Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.
• Prepares all documents and reports to be signed by the customer representative. Reports work done in a timely manner and follows up when needed.
• Proactively identifies potential equipment failures and requests proactive corrective actions. Troubleshoots equipment failure and makes recommendations to avoid repeating the problem in the future.
  
• Proactively identifies suggestions for product and quality improvement and communicates them further in the organization. Provides recommendations to management to improve operations and customer service.
• Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.

• Bachelor's degree, Electrical Engineering, Electrical Engineering Technology or equivalent military experience or Associates Degree with 2 or more years' experience in servicing critical power equipment
• Will consider High School Diploma/GED and 10 or more years' experience.
• Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.
• Advanced level of ability to use Microsoft Office products.
• Moderate ability to self-Project Manage using MS Project or Excel.
• Advanced ability to write test plans and reports detailing test results.
• Military Preferred

Job Description

• High School Diploma or GED
• 3+ years of Field Service Engineering experience
• Experience supporting electrical power systems (low voltage through medium voltage switchgear)
• Experience working in critical power environments (data centers, healthcare, telecom, airports, etc.)
• Experience testing and servicing automatic transfer switches (ATS)
• Ability to read and interpret electrical schematics and blueprints
• Familiarity with applicable electrical codes and industry standards
• Strong customer service and communication skills
• Ability to manage projects, meet timelines, and work within budget guidelines
• Self-directed with a strong commitment to customer satisfaction
• Willingness to participate in a 24/7 on-call rotation
• Valid driver’s license in good standing
• Authorized to work in the U.S. without current or future sponsorship

• 5+ years of field service experience in power distribution or protection systems
• Associate or Bachelor’s degree in Electrical Engineering or related field
• Strong understanding of power distribution, DC/AC systems, and voltage circuit theory
• Advanced troubleshooting experience in mission-critical environments
• Excellent time management, organization, and follow-up skills

Job Description

Seeking an experienced Field Service Manager to lead and support our field service operations specializing in variable frequency drives (VFDs), motor control systems, and pumping systems. This role focuses on technical oversight, customer service, field support, and performance management of technicians in the field.

Job Description

Job Description

Job Description

Job Description

Locations: Chicago, IL, Birmingham, AL, Orlando, FL, Houston, TX, Seattle, WA, Phoenix, AZ

Position Description:

Technical Repair Activities:

• Repairs company medical instruments to manufacturer's specifications. Before repair, decontaminates and cleans biohazards from medical instruments. Performs electrical safety tests on instruments.
• Provides technical advice to Field Service Technicians, BMET's and Customer/Product Support Department to troubleshoot and repair companys' instruments. The technical advice is related to electronic, electrical, mechanical, pneumatic, chemical, refrigeration and fluid hydraulics areas. This "Help Desk" guidance may be by phone, fax, computer, in writing or in person.
• Travels and performs field service repairs on company instruments to minimize customer downtime.
• Evaluates repair procedures and service manuals for future revisions.
• Performs quality inspection of medical instruments.

Training Activities:

• Performs Training of Field Service Technicians, IRVs (Independent Repair Vendors), BMETS, SFA/SFE Service Technicians and Engineers and other personnel as assigned by management, on how to: install, decontaminate, repair and test company instruments. Training may be at off-site locations.
• Participates in the development and revising of Instrumentation Service Manuals

Information Management & Reporting Activities:

• Documents service reports and technical advice to comply with FDA requirements.
• Composes Service Bulletins for distribution to IRV's, Distributors and other Sakura entities.
• Coordinates product improvement and failures to Manufacturing and Product Development Departments.
• Conducts analysis of service failures from the field and compiles comprehensive reports.
• Plans, coordinates, and prepares technical reports as required.
• Attends and participates in group meetings, task force groups, etc., as needed.

Quality/Business Systems Activities:

• Ensures standards for ISO 13485 certification are met.
• Recommends measures to improve instrument quality and performance.

Other Skills:

• Ensures that all Service Department areas are in a safe, orderly, clean, and functional condition.
• Suggests improvement in departmental work processes and procedures.
• Attends technical meetings and seminars when requested by Manager.
• Maintains good communications both inside and outside of the Company.
• Performs special projects and other miscellaneous duties.

• Bio-med industry experienced FSE candidate - must have 3+ years of industry experience within the healthcare industry

Job Description

• High School Diploma or GED
• 3+ years of Field Service Engineering experience
• Experience supporting electrical power systems (low voltage through medium voltage switchgear)
• Experience working in critical power environments (data centers, healthcare, telecom, airports, etc.)
• Experience testing and servicing automatic transfer switches (ATS)
• Ability to read and interpret electrical schematics and blueprints
• Familiarity with applicable electrical codes and industry standards
• Strong customer service and communication skills
• Ability to manage projects, meet timelines, and work within budget guidelines
• Self-directed with a strong commitment to customer satisfaction
• Willingness to participate in a 24/7 on-call rotation
• Valid driver’s license in good standing
• Authorized to work in the U.S. without current or future sponsorship

• 5+ years of field service experience in power distribution or protection systems
• Associate or Bachelor’s degree in Electrical Engineering or related field
• Strong understanding of power distribution, DC/AC systems, and voltage circuit theory
• Advanced troubleshooting experience in mission-critical environments
• Excellent time management, organization, and follow-up skills

Job Description

The Pump Mechanic is responsible for repairing, rebuilding, installing, and maintaining industrial pumps and other rotating equipment. Work may be performed in a repair shop or at customer sites in the field. This role involves troubleshooting mechanical issues, rebuilding pumps to manufacturer specifications, and ensuring equipment operates safely and efficiently.

Must-Have Skills, Experience, and Education:

• 3+ years of experience in industrial pump repair, rotating equipment, millwright, or mechanical maintenance
• Experience rebuilding centrifugal pumps
• Ability to use precision measuring tools (micrometers, calipers, dial indicators)
• Ability to troubleshoot mechanical equipment
• Ability to lift heavy equipment and work in industrial environments
• Valid driver's license (if field work required)

Nice-To-Have Skills, Experience, and Education:

• Experience with multi-stage pumps
• Experience with laser alignment
• Welding or fabrication experience
• Experience building pump skids or mechanical assemblies
• Machining experience (lathe or mill)
• Vibration analysis experience
• Field service or customer site experience
• Millwright or rotating equipment technician background
• Military mechanical experience (engines, hydraulics, mechanical systems)

Work Environment:

• This position may work in both a repair shop and field service environment.
• Shop work includes pump rebuilding and testing, while field work includes installation, maintenance, and repairs at customer facilities.
• Work may involve heavy equipment, rotating machinery, and industrial environments.

Job Description

Shift: Primarily daytime hours Mon.-Fri. with flexibility to handle unscheduled calls in your territory

Compensation: Base salary is location-specific and aligned to local market conditions. Final offers are based on experience.

San Francisco / Bay Area: $85-88K

NYC or Newark, NJ: $80-85K

Washington, DC (Metro): $69-73K

Minneapolis, MN: $64-68K

Trenton, NJ or Philadelphia, PA: $63-67K

Charlotte, NC: $63-67K

Dallas-Fort Worth, TX: $65K-$70K

Travel: Up to 30% with most service primarily in the greater metro area-based locations.

Position Description:

A successful Field Service Engineer will drive for excellence in customer satisfaction, enjoy troubleshooting, setting up complex systems, and have a passion for learning new technology. You will be a key part of the expanding Field Service team as the company expert at customer sites, ensuring that advanced lighting systems are commissioned properly and serviced post-installation. This role is an integral part of company's customer-focused business model as customers are the foundation of their business. Specific responsibilities include:

• Deliver exemplary customer service to company customers in the field.
• Become proficient in servicing all Company Systems while following field service procedures.
• Troubleshoot and repair company commercial system installations.
• Coordinate with on-site contractors and facility managers to ensure proper system installation.
• Focus on lifecycle product service (troubleshooting, repair, training end-users, and upgrades)
• Serve as a technical expert for legacy systems and products.
• Stay aligned to company's culture and values Passionate, Flexible and Adaptable to changing markets, Innovative Thinker, Customer-focused, and Ethical.

Must-Have Skills, Education, and Experience:

• 3-5 years in electro-mechanical or related field.

Non-Technical:

• 2 or 4-year college degree, technical school degree, or related military experience.
• Strong customer service skills.
• Highly organized and accustomed to a fast-paced work schedule
• Valid driver's license with ability to pass background checks and drug screens as required.

Technical:

• Experience with troubleshooting electrical systems.
• Computer / IT networking experience desired.

Job Description

Job Description

• Focus on customer needs and satisfaction by troubleshooting, installation, validation, maintenance and service repair needs on pharmacy automated equipment.
• Perform 2nd Level hardware preventive and corrective maintenance, as well as some software maintenance.
• Schedule 1st Level (3rd party) resources, including preventative maintenance and service calls.
• Monitor and support 1st Level (3rd party) resources to complete emergency break fix service calls.
• Support the facility group with any enhancements or upgrades that may impact the operation of the company's system by providing information and technical knowledge for a successful implementation.
• Work with the facility (customer) to schedule appropriate downtime for preventive and corrective maintenance.
• Provide a summary of work performed at the frequency and detail required by the facility to document the servicing of the system.
• Preplanned service calls outside of normal business hours may be required to accommodate user schedules, ex: preventative maintenance may be conducted during the evening.

• In order to be successful in this role, you should have at least 5 years' experience in the troubleshooting, maintenance and repair of Electronic / Electrical and computerized electro-mechanical systems such as robotics, conveyors, sensors and PLCs (specifically RS Logic).
• A good mechanical aptitude is desired, as is some level of expertise with computers (software, remote diagnostics, windows-based networking etc).
• And you must be service-minded and customer-focused.

Job Description

Position: As an instructor, you will deliver training to both internal and external customers on highly technical and sophisticated products. Training is designed for maintenance engineers that are responsible for diagnosing, troubleshooting, repairing, and debugging complex electro-mechanical equipment. Effective training of customers and company engineers directly contributes to increased equipment availability and improved performance across semiconductor manufacturing operations.

Key Responsibilities:

• Conduct training courses for customers and/or employees at Company's Training Centers using complex situations for multiple products.
• Utilize performance-based equipment training standards (PBET) using a variety of training methods, including:
• Hands-on using company capital equipment systems
• Classroom lectures
• Online classes
• Mix-media training strategies
• Collaborate with engineering, technical support, and manufacturing to ensure that course material reflects current product features.
• Validate the applicability of course material with the course development team.
• Prepare lesson plans from released engineering and field service documents.

Must-Have Qualifications, Education, and Experience:

• 6+ years of military experience in technical, mechanical, or maintenance fields.
• Strong organizational skills with the ability to manage priorities effectively.
• Clear, confident communication skills—both written and verbal.
• Customer-focused mindset with strong service and support skills.
• Effective presentation and facilitation skills, with the ability to engage diverse audiences.

Job Description