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Description

The Manager, Accounts Receivable Operations & Transformation is responsible for leading and modernizing the Accounts Receivable function through operational excellence, process improvement, systems optimization, and team leadership. This role oversees day-to-day AR operations while driving initiatives focused on automation, workflow enhancement, reporting visibility, and scalable financial processes. The position will play a key leadership role in supporting finance transformation initiatives, including systems implementations, process redesign, and continuous improvement efforts across collections, deductions management, cash application, and customer account reconciliation activities. This role requires a strong operational leader who can balance people leadership, process discipline, analytical problem solving, and cross-functional collaboration in a fast-paced consumer products environment.

• Lead and oversee day-to-day Accounts Receivable operations, including collections, cash application, deductions management, chargeback resolution, customer account reconciliation, and trade-related activities
• Ensure timely resolution of customer deductions, disputes, and aging balances while maintaining strong internal controls and operational accuracy
• Monitor AR aging, deduction trends, unapplied cash, and other key operational metrics to identify risks, bottlenecks, and process improvement opportunities
• Partner with Sales, Operations, Customer Service, Accounting, and Finance teams to resolve customer issues and improve operational effectiveness
• Support month-end close activities, audit requests, and reporting requirements related to Accounts Receivable operations

• Lead initiatives focused on improving AR workflows, operational efficiency, and process standardization
• Support the implementation and continuous improvement of financial systems, process automation solutions, and SAP-related processes to drive efficiency and scalability.
• Evaluate existing workflows and identify opportunities to streamline processes, reduce manual effort, and improve visibility and reporting capabilities
• Develop, maintain, and improve standard operating procedures (SOPs), process documentation, and internal controls
• Partner cross-functionally to support finance transformation initiatives and operational readiness activities

• Develop and monitor operational KPIs and dashboards related to collections performance, deductions, aging trends, dispute resolution, and process efficiency
• Analyze operational and financial data to identify trends, risks, and opportunities for improvement
• Provide leadership updates and recommendations related to operational performance and process improvement initiatives
• Support forecasting activities and operational planning as needed
  

• Lead, coach, and develop Accounts Receivable team members to support performance, accountability, collaboration, and continuous improvement
• Foster a team-oriented environment focused on operational excellence, adaptability, and customer service
• Support cross-training initiatives to strengthen team flexibility and operational continuity
• Help drive change management and employee adoption during process and systems transitions

• Bachelor’s degree in Accounting, Finance, Business, or related field
• 7+ years of progressive experience in Accounts Receivable, Credit, Finance Operations, or related field
• Prior leadership or people management experience
• Experience working within ERP systems (SAP preferred)
• Strong analytical, organizational, and operational problem-solving skills
• Advanced Microsoft Excel skills (pivot tables, xlookups, formulas, reporting analysis)
• Strong communication and cross-functional collaboration skills
  

• Experience supporting finance transformation, automation, or systems implementation initiatives
• Experience working in consumer products, manufacturing, or high-volume transactional environments
• Exposure to process improvement methodologies or operational excellence initiatives
• Experience with deduction management platforms, workflow tools, or automation technologies
  

Description

Travel: You can expect 2-3 nights of overnight travel per week. Occasional short-term travel to help other regions, trade shows, and company training events at their headquarters in Marlborough, MA.

Position Description:

As a Field Service Engineer with this company, you will provide field service support to install, conduct preventative maintenance, troubleshoot, repair, and retrofit company products and services. Beyond customer service and support, you will be required to liaison between the company's field support team and the customer to plan installation of equipment at new customer sites and provide follow-on support for the operational aspects of the equipment and software. Expect to work normal daytime hours M-F, accruing 10-15 hours of overtime per week on average.

Essential Duties & Responsibilities:

• Provide optimum customer satisfaction on all company products and services.
• Install, monitor, assess, troubleshoot, and repair equipment within your assigned area of responsibility.
• Install and maintain wired computer networks.
• Provide remote diagnosis/repair support.
• Relay repetitive field service failures/equipment issues to Tier 3 specialists.
• Complete and submit regulatory and company required documentation.
• Represent company at technical shows and exhibitions as required.

Must-Have Skills, Experience, and Education:

• Ideal candidates for this position will have 4+ years of military or industry experience with electronic/electrical process equipment and controls. You will eventually gain proficiency in all the areas below, but be sure to discuss if you have any experience in these areas:
• Previous field service/product installation experience
• Basic wired and wireless network integration experience
• Knowledge of basic anatomy & physiology of the eye
• Skills in operation, test, maintenance, alignment, and repair procedures for electrical equipment & controls.
• Ability to produce high quality work under pressure and within tight timelines with little to no supervision.
• Ability to effectively communicate with customers, co-workers, and supervisors in formal & informal settings.
• Excellent verbal and written communication skills.
• Proficiency with the Microsoft Office Suite.
• Dedication to the team and a sense of flexibility.
• Ability to stand, sit, climb or balance, stoop, kneel, crouch, & crawl, frequently lift more than 25lbs.
• Color vision and the ability to see close objects.
• Safe driving record – Let us know if you have any drug/alcohol driving infractions before your interview.
  

Description

Travel: You can expect 2-3 nights of overnight travel per week. Occasional short-term travel to help other regions, trade shows, and company training events at their headquarters in Marlborough, MA.

Position Description:

As a Field Service Engineer with this company, you will provide field service support to install, conduct preventative maintenance, troubleshoot, repair, and retrofit company products and services. Beyond customer service and support, you will be required to liaison between the company's field support team and the customer to plan installation of equipment at new customer sites and provide follow-on support for the operational aspects of the equipment and software. Expect to work normal daytime hours M-F, accruing 10-15 hours of overtime per week on average.

Essential Duties & Responsibilities:

• Provide optimum customer satisfaction on all company products and services.
• Install, monitor, assess, troubleshoot, and repair equipment within your assigned area of responsibility.
• Install and maintain wired computer networks.
• Provide remote diagnosis/repair support.
• Relay repetitive field service failures/equipment issues to Tier 3 specialists.
• Complete and submit regulatory and company required documentation.
• Represent company at technical shows and exhibitions as required.

Must-Have Skills, Experience, and Education:

• Ideal candidates for this position will have 4+ years of military or industry experience with electronic/electrical process equipment and controls. You will eventually gain proficiency in all the areas below, but be sure to discuss if you have any experience in these areas:
• Previous field service/product installation experience
• Basic wired and wireless network integration experience
• Knowledge of basic anatomy & physiology of the eye
• Skills in operation, test, maintenance, alignment, and repair procedures for electrical equipment & controls.
• Ability to produce high quality work under pressure and within tight timelines with little to no supervision.
• Ability to effectively communicate with customers, co-workers, and supervisors in formal & informal settings.
• Excellent verbal and written communication skills.
• Proficiency with the Microsoft Office Suite.
• Dedication to the team and a sense of flexibility.
• Ability to stand, sit, climb or balance, stoop, kneel, crouch, & crawl, frequently lift more than 25lbs.
• Color vision and the ability to see close objects.
• Safe driving record – Let us know if you have any drug/alcohol driving infractions before your interview.